Shipping policy

Shipping Policy

 

Processing & Shipping

We offer in-store pickups as well as shipping across Canada and the United States for eligible products. Shipping charges are calculated at checkout.

We ship orders using carriers such as FedEx, UPS, DHL, USPS, ICS Courier, Purolator, and Canpar, depending on the destination and shipping method selected.

Shipping Times

Standard Packages

Orders are generally processed and shipped within 1-2 business days. Once your order ships, a tracking number will be provided where applicable.

Delivery times vary depending on your location and the shipping carrier. As a general guideline:

  • Toronto/GTA: approximately 1–2 business days after shipment

  • Quebec: approximately 1–3 business days after shipment

  • Vancouver/Western Canada: approximately 7–10 business days after shipment

  • Other locations may take approximately 2–15 business days

These delivery times are estimates and are not guaranteed, as delays may occur due to the shipping carrier, weather, holidays, or other circumstances outside of our control.

Sealed Product Shipping

Shipping fees for sealed products are calculated at checkout.

  • Orders over $175 CAD: Free standard shipping

  • Express shipping: $45 CAD

  • Orders under $175 CAD will have standard shipping charges at $15.

Single Card Shipping

Singles are carefully packaged to help protect them during transit. Orders are shipped using sleeves, top loaders, team bags, and bubble mailers as appropriate.

  • Singles under $100 CAD: $3 untracked bubble mailer shipping

  • Singles $100 CAD or more: Free bubble mailer shipping

  • Tracked/Express shipping: Available as an upgraded shipping option at checkout

Untracked single-card shipments may take up to 13 business days to arrive.

Tracked shipments are generally expected to arrive within 1–3 business days after shipment, depending on the destination and carrier.

Any singles purchased together with sealed products will be shipped with the rest of the order in a regular package.

Pre-Orders

Pre-ordered products will be shipped as soon as they become available.

If an order contains multiple pre-ordered products with different release dates, the entire order will ship together once all products have arrived, unless otherwise arranged with us.

Local Pickup

When your order is ready for pickup, please provide your order number and name to the staff member assisting you.

If your order is not a pre-order and the items are already in stock, you may be able to pick up your order even before you receive a pickup notification. Please contact us first if you are unsure.

Shipping Availability

We currently offer shipping to Canada and the United States for eligible products. Certain products may have shipping restrictions depending on the destination.

Damaged or Lost Packages

If your package arrives damaged, please take clear photos of the package and its contents and email them to thesixtcgs@gmail.com as soon as possible, preferably immediately upon delivery. Please include your order number.

We take extensive precautions when packaging orders and insure shipments where applicable. If an order is damaged or lost during transit, we will work with the shipping carrier to investigate and resolve the issue.

Depending on the circumstances and the carrier's resolution, we may offer a store credit, replacement, or other appropriate resolution. We cannot guarantee a full refund for packages that are lost or damaged after being handed over to the shipping carrier.

Damaged Singles

If a single card arrives damaged, please take photos of the card, packaging, and order information and contact us as soon as possible.

Singles are packaged using protective materials including sleeves, top loaders, team bags, and bubble mailers to minimize the risk of damage during transit.

For untracked single-card shipments, we are not responsible for packages that are lost or damaged after being shipped.

Tracked shipping options are available for customers who want additional shipment visibility and shipment tracking.

By selecting untracked shipping, you acknowledge that there may be limited options available if the shipment is lost or damaged while in transit.